Welcome to the Bell Family Company community. As a valued current or past member, your participation in our services is guided by the following expectations and guidelines.
Bell Family Company holds a unique position in the marketplace as the sole members-only referral network providing hand-selected, trust- and safety-verified Family Care Providers to Clients across the U.S.A. We have found that the most effective way to preserve the quality of our network is to rely on the good judgment of our current members. Therefore, all new families must apply with a referral from a current member Client, Family Care Provider, or Partner.
Referrals & Applications
- Current Clients can invite new families by sending a referral code from their profile page.
- Once a new family’s application is received, Bell Family will evaluate factors such as referral source, credit card checks, and results from proprietary phone and other assessments to accept or reject the application.
- Upon acceptance, members and all users are expected to:
- Enter and maintain accurate, up-to-date profile and payment information
- Book and communicate with caregivers exclusively through Bell Family Company (no off-platform arrangements of any kind)
- Provide clear, accurate job details and update any changes promptly
- Communicate in a timely and respectful manner with caregivers and our team
- Adhere to cancellation policies and provide as much notice as possible for any changes
- Maintain a safe, respectful, and professional environment for all caregivers
- Complete all payments through the platform in a timely manner
- Conduct themselves with professionalism and respect toward Bell Family employees, caregivers, and other members of the community
Compliance & Conduct Standards
- Failure to comply with these standards will generally result in one (1) warning before expulsion as a member.
- If any act endangers the emotional well-being or physical safety of a Family Care Provider, Bell Family employee, consultant, or team member, immediate expulsion may be considered.
- Bell Family retains sole and final judgment in all such matters.
- No membership fee reimbursements or refunds will be offered under any circumstances.
Benefits for Member Clients in Good Standing
Members in good standing enjoy the full range of Bell Family benefits, including:
- Priority booking
- Preferential rates
- Special consideration for all service offerings
Automatic Renewal for Membership/Application Fees
For further information please revert to our Terms and Conditions by clicking here.